1. Introduction
Trisoft Graphics, Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We operate as a B2B service provider in the printing and packaging industry. Our data practices reflect the professional nature of our business relationships.
2. Data Controller
Trisoft Graphics, Inc. is the data controller for the personal data collected through this website and our services.
Contact Information:
- Company: Trisoft Graphics, Inc.
- Address: 245 Fischer Ave, Building D7, Costa Mesa, CA 92626, USA
- Email: help@trisoftusa.org
- Phone: +1 (786) 569-0783
3. Data We Collect
3.1 Personal Data Provided by You
We collect information you provide directly to us:
- Contact Information: Name, email address, phone number, company name, and job title when you submit contact forms or communicate with us.
- Project Information: Artwork files, specifications, and production details necessary to deliver our services.
- Communication Data: Email correspondence, phone records, and meeting notes related to your projects.
- Payment Information: Billing details required to process payments for services.
3.2 Data Collected Automatically
When you visit our website, we may automatically collect:
- Device Information: Browser type, operating system, device type.
- Usage Data: Pages visited, time spent on pages, referring source.
- IP Address: Used for security and geographic estimation.
This data is collected through cookies and similar technologies. See our Cookie Policy for details.
4. Purpose of Processing
We process your personal data for the following purposes:
- To provide prepress, plate-making, and design services you request.
- To communicate with you about projects, inquiries, and service updates.
- To process payments and maintain accurate business records.
- To improve our website and services based on user feedback and usage patterns.
- To comply with legal and regulatory obligations.
- To protect against fraud and unauthorized access.
5. Legal Basis for Processing
We process personal data based on:
- Contract Performance: Processing necessary to deliver services you have requested.
- Legitimate Interests: Maintaining business records, improving services, and B2B marketing communications.
- Consent: Where you have provided explicit consent for specific purposes (e.g., analytics cookies).
- Legal Obligation: Compliance with applicable laws and regulations.
6. Data Sharing and Disclosure
We may share your personal data with:
- Service Providers: Shipping carriers, payment processors, and IT service providers who assist in delivering our services. These providers are bound by confidentiality agreements.
- Business Partners: Printers or converters you designate to receive work products (e.g., plates shipped directly to printing facilities).
- Legal Requirements: When required by law, court order, or government request.
We do not sell your personal data to third parties.
7. Data Retention
We retain personal data only as long as necessary:
- Project Records: Retained for the duration of business relationships and for a reasonable period thereafter for reference and quality assurance.
- Financial Records: Retained as required by applicable tax and accounting regulations.
- Website Analytics: Aggregated and anonymized data may be retained indefinitely.
8. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Restriction: Request limitation of processing in certain circumstances.
- Portability: Request a machine-readable copy of your data.
- Objection: Object to processing based on legitimate interests.
- Withdrawal of Consent: Withdraw consent where processing is based on consent.
To exercise these rights, contact us at help@trisoftusa.org.
9. Data Deletion Requests
To request deletion of your personal data:
- Email help@trisoftusa.org with "Data Deletion Request" in the subject line.
- Include your name, email address, and any relevant project references.
- We will respond within 30 days confirming receipt and expected processing time.
Note: We may retain certain data as required by law or for legitimate business purposes, such as financial records or active project files.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit and at rest.
- Access controls limiting data access to authorized personnel.
- Regular security assessments and updates.
- Employee training on data protection practices.
11. International Data Transfers
We are based in the United States. Your data may be transferred to and processed in the United States. By using our services, you consent to such transfers.
For users in the European Economic Area (EEA), we rely on Standard Contractual Clauses or other valid transfer mechanisms as applicable.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
13. Children's Privacy
Our services are directed at businesses, not individuals under 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.
14. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
15. Contact Us
For questions about this Privacy Policy or our data practices:
- Email: help@trisoftusa.org
- Phone: +1 (786) 569-0783
- Mail: Trisoft Graphics, Inc., 245 Fischer Ave, Building D7, Costa Mesa, CA 92626, USA